Richard Casino Privacy Policy

What we collect depends on what you do with your account. It falls into three groups:

• Personal details provided during account registration
• Contact information
• Account-related information
• Transaction details
• Device information
• Website usage information

If you only browse, we collect far less than if you register, deposit and withdraw.

When you register and when you verify, you give us the details we need to run your account and meet our licensing obligations:

• Name
• Email address
• Contact details
• Date of birth
• Account preferences

Accurate details are what keep your account secure and your withdrawals moving. You are responsible for making sure what you give us is correct, and for updating it if it changes. The information you provided is accurate and updated when necessary.

When you deposit or withdraw, we process what is needed to move the money and to confirm the method is yours. That may include:

• Transaction records
• Payment method details
• Banking information provided through payment providers

Never send us card numbers or banking details through chat, email or social media. We will never ask you to. Use the cashier in your account, which is encrypted, and our official features when managing transactions.

Some information reaches us automatically when you visit, whether or not you have an account. We use it to keep things fast and to spot problems:

• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Access times

This is how we find out a page is loading slowly or a game is failing before enough of you have to tell us.

We use what we collect for four things and nothing else: running your account, improving how our casino works, processing your payments, and security and fraud prevention. The sections below explain each purpose in more detail.

Your details let us open your account, keep it running and get in touch when we need to:

• Account registration
• Login access
• Profile management
• Communication regarding account activity

Usage data tells us which parts of our casino work and which get in your way:

• Understanding user preferences
• Improving website design
• Optimising mobile performance
• Developing better services

Payment data lets us move money safely and confirm it is going to the right person:

• Accurate transaction handling
• Payment verification
• Account protection

Some of what we hold exists to stop someone else using your account or our casino:

• Account verification
• Monitoring unusual activity
• Preventing misuse
• Protecting platform integrity

We use cookies to keep you logged in, remember your settings and understand how our pages are used. Cookies are small files stored on your device that help websites remember certain information. Cookies may be used for:

• Website functionality
• User preferences
• Performance analysis
• Security purposes

You control them through your browser. Turning off the essential ones will stop you staying logged in, so some of our features will not work as intended.

We encrypt the connection between your device and us, restrict who inside our operation can see what, and monitor for unauthorised access, misuse or disclosure of personal information. Security practices may include:

• Secure website connections
• Account protection procedures
• Access controls
• Verification processes

We will be straight with you: no online system is completely secure, and anyone who claims otherwise is overselling. What we can do is make it hard, and what you can do is use a strong, unique passwords and keeping login details private.

We do not sell your information, and we do not pass it to advertisers. We share it only where we have to: to run our service, to keep it secure, or because the law requires it.

Service Providers

Some parts of our operation are run by specialists, and they see only what their job requires:

• Payment processing
• Technical support
• Website maintenance
• Security services

They are bound to use it for that purpose alone and nothing else.

Legal Requirements

We will disclose information where the law, a regulator or a legal process requires it. That covers:

• Legal obligations
• Fraud prevention
• Protection of user rights
• Platform security

Depending on where you live, you have rights over the information we hold about you. These usually include:

• Requesting access to personal information
• Updating incorrect details
• Requesting information removal where applicable
• Managing communication preferences

To use any of them, message our support team and we will handle it.

Some of this sits with you, and these habits matter more than anything we can do at our end:

• Creating a strong password
• Not sharing login details
• Avoiding suspicious links
• Logging out from shared devices
• Keeping account information updated

If you ever think someone else has been in your account, tell us immediately and we will restrict it while we look.

We sometimes link out to other services. Once you follow a link you are on their site under their privacy policy, not ours, and we are not responsible for the privacy practices of external websites. You should check the privacy policies of external services before providing personal information.

We keep your information only as long as we need it to run your account, keep it secure, meet our legal obligations and settle any dispute. How long that is may depend on:

• Account activity
• Legal requirements
• Security needs
• Service obligations

Once we no longer need it, we delete it or securely dispose of it.

We update this policy as our services, technology or legal obligations change. Changes take effect once published on our casino. Users are encouraged to check this page regularly to stay informed about how their information is handled.

If anything here is unclear, or you want to know exactly what we hold about you, ask us. Our support team can assist with privacy-related questions, account information concerns, and general enquiries.

We only collect and use personal information where there is a clear reason to do so. In most cases that reason is straightforward: we need the information to open and run your account, to process deposits and withdrawals, to meet the identity and record-keeping obligations that apply to online gambling, and to keep the service secure against fraud and misuse.

Where we rely on your consent, for example for optional marketing messages, you are free to withdraw that consent at any time without it affecting your ability to use your account. Where we are required to keep information by law, we hold it only for as long as those obligations require and no longer.

If you have agreed to receive promotional messages, we may let you know about offers, new features and changes we think are relevant. You are always in control of this. Every marketing email includes a way to unsubscribe, and you can adjust your contact preferences from your account or by getting in touch through our contact page.

Opting out of marketing does not switch off essential service messages. We will still send account, security and transaction notices, because these relate to the running of your account rather than promotion, and you need them regardless of your marketing choices.

Our service is strictly for adults. You must be 18 or over to open an account or to use any part of the casino, and we take steps during registration and verification to confirm this. We do not knowingly collect information from anyone under 18, and if we become aware that an account belongs to a minor, we close it and remove the associated information.

If you share a device with family members, we encourage you to keep your login details private and to make use of the controls described on our responsible gambling page, which can help keep play limited to the account holder.

This privacy policy sits alongside the rest of the framework that governs your use of Richard Casino. The rules that apply to your account, bonuses, deposits and withdrawals are set out in our terms and conditions, and the tools available to help you stay in control of your play are described on our responsible gambling page.

Where any of these documents refer to how we treat personal information, this policy is the one that governs that treatment. Reading them together gives you the full picture of how the service works and what you can expect from us.

Protecting your information is a shared effort. On our side, we apply security measures to guard the data we hold. On your side, the single most effective step is a strong, unique password that you do not reuse on other sites, combined with care about where and how you log in.

If you ever think someone else has accessed your account, act quickly. Our login page explains how to reset a password and regain access, and our team can help secure the account if something looks wrong. We will never ask you for your full password, so treat any message that does as suspicious.

Running an online casino involves service providers that help with payments, identity checks, hosting and fraud prevention, and some of these may process information outside your home state or country. Where that happens, we take steps to ensure the information continues to be protected to a standard consistent with this policy, and we only share what each provider genuinely needs to perform its role.

We do not sell your personal information, and we do not hand it to outside companies for their own unrelated marketing. Any sharing is tied to operating your account, meeting legal obligations, or protecting the service and its players from harm.

We handle your information carefully and we would rather tell you plainly how than bury it. Combining our security practices with careful account management by users helps create a safer online experience. Users are encouraged to check this policy regularly and to reach out through official support channels with any privacy-related questions.