Richard Casino Terms and Conditions

The following words carry a specific meaning throughout this document:

• Account - the single player account registered in your own name.
• Cash Balance - funds you have deposited or won that carry no outstanding wagering obligation.
• Bonus Funds - promotional credit issued to your Account, subject to wagering and other promotional conditions.
• Wagering Requirement - the total amount that must be staked before Bonus Funds and any winnings derived from them convert to Cash Balance.
• Verification - the identity, address, age and payment-ownership checks described in these Terms.
• Void Bet - a bet or game round cancelled and refunded because of an error, malfunction or breach of these Terms.
• Restricted Territory - any country or region from which access to our casino is not permitted.

By registering an Account, depositing funds or placing a bet, you confirm that you have read these Terms, that you understand them, and that you are entering into a binding agreement. The Terms govern:

• Access to our casino and any mobile version of it
• Account registration and Verification
• Deposits, withdrawals and account balances
• Gameplay, results and settlement of bets
• Bonuses, free spins and other promotions
• Complaints, suspension and account closure

You are responsible for checking the current version of these Terms before you continue to play. The version published on this page at the time of your bet is the version that applies to it.

To open and use an Account you must confirm that all of the following are true:

• You are at least 18 years old, or older where the law in your location sets a higher minimum age
• You are legally permitted to take part in online gambling from your location
• You are acting on your own behalf and not on behalf of any other person or business
• You are not currently self-excluded here or through a recognised self-exclusion scheme
• You are not an employee, contractor, supplier or immediate family member of anyone connected to the operation of our casino

You are solely responsible for knowing whether online casino play is lawful where you live, and for any tax or reporting obligations that apply to your winnings. Access from a Restricted Territory, or use of a VPN, proxy or any other tool to disguise your location, is a breach of these Terms and may result in closure of your Account and forfeiture of any resulting winnings.

We may ask for proof of age at any time and may suspend an Account until that proof is provided. Where an Account is found to belong to a person under the legal age, all bets are void, winnings are forfeited and deposits are returned.

You may hold one Account only. Registration details must be accurate, complete and your own, and must be kept up to date for as long as the Account remains open.

• The Account must be registered in your own legal name
• Only one Account is permitted per person, household, email address, device and payment instrument
• Contact and payment details must be updated whenever they change
• Accounts may not be sold, transferred, gifted or shared

Where duplicate or linked Accounts are identified, we may close the additional Accounts, void any bonuses claimed through them and withhold winnings derived from those bonuses. Where registration details are found to be false, the Account may be suspended until corrected documentation is supplied.

Verification protects players and meets anti-money-laundering obligations. It may be requested when you register, before a first withdrawal, when payment or play patterns change, or at any other point where checks are required.

You may be asked to provide:

• Government-issued photo identification confirming name and date of birth
• Proof of residential address dated within the last three months
• Proof that the payment method used belongs to you
• Information on the source of the funds deposited, where required

Documents must be valid, legible and in your own name. Withdrawals are not processed until Verification is complete, and an Account may be restricted while checks are outstanding. Where requested documents are not supplied within the period stated in our request, the Account may be suspended and deposits returned to their original payment source.

Login credentials are personal to you. You are responsible for every action taken on your Account until you report a problem to support.

• Use a unique password that you do not reuse on other websites
• Never share credentials, and never allow another person to place bets on your Account
• Log out fully when using a shared or public device
• Report suspected unauthorised access to support immediately

Where an Account is accessed by someone you allowed to use it, the resulting bets stand and the balance is treated as yours. Once you notify us of suspected unauthorised access we will restrict the Account while the matter is investigated.

An Account with no login, deposit or bet for an extended period may be marked dormant. Before that happens we will contact you at your registered email address using the details held on file.

• Notice is sent to your registered email address before any dormancy action is taken
• A dormant Account can be reactivated by logging in and completing any outstanding Verification
• Where an administration fee applies, it will never exceed the balance remaining on the Account
• Remaining balances are handled in line with the requirements of the operating licence

The following are not permitted and may result in immediate restriction or closure of your Account:

• Accessing, or attempting to access, another player’s Account
• Using bots, scripts, automated software or any external program to place or influence bets
• Colluding with other players, or coordinating play across multiple Accounts
• Exploiting a software fault, pricing error or malfunction rather than reporting it
• Depositing with a payment method you are not authorised to use, or initiating a chargeback in bad faith
• Using our casino to transfer, layer or launder funds
• Using a VPN, proxy or falsified details to bypass territory restrictions
• Copying, scraping, decompiling or reverse-engineering any part of our casino
• Abusive, threatening or discriminatory behaviour towards staff or other players

Where prohibited conduct is identified we may void affected bets, withhold winnings connected to that conduct, recover amounts already paid out and, where the law requires it, report the matter to the relevant authorities.

Deposits are credited once the payment provider confirms them as cleared. Minimum and maximum amounts differ by method and are shown at the point of payment.

• The payment instrument used must be held in your own name
• Deposits made from another person are not accepted and may be returned to source
• Your Account currency is fixed at registration; conversions are applied at the rate used by the payment provider
• Fees charged by banks, card issuers or wallet providers are outside our control and are your responsibility

Deposited funds are for gameplay only. Our casino is not a bank, does not pay interest and must not be used as a means of transferring money. Where funds are deposited and withdrawn with little or no play, we may request an explanation and apply the charges levied by the payment provider.

A chargeback raised without first contacting support is treated as a breach of these Terms. In that event we may suspend the Account, recover the disputed amount and any associated costs, and decline future deposits from that method.

Withdrawal requests are checked before they are released to the payment provider. Verification must be complete before the first withdrawal is processed.

• Funds are returned to the method used to deposit wherever the provider allows it
• Any outstanding Wagering Requirement must be met, or the associated Bonus Funds forfeited, before a withdrawal is released
• Requests may be held during a short pending period, during which you may cancel and return the funds to your balance
• Processing time after approval depends on the payment provider and is outside our control
• Per-transaction, daily, weekly and monthly limits may apply and are shown in the cashier

Where an amount is credited to your Account in error, we may correct the balance and, if the amount has already been withdrawn, recover it. You agree to return funds credited in error rather than treating them as winnings.

Bonuses are optional. You may decline any offer, and you may ask support to remove an active bonus, in which case the Bonus Funds and any winnings derived from them are removed and your Cash Balance remains.

Every promotion carries its own published conditions, which may include:

• A Wagering Requirement expressed as a multiple of the bonus, the deposit, or both
• A maximum stake permitted while a Wagering Requirement is outstanding
• Game weighting, where different game types contribute at different rates
• Excluded games on which bonus play does not count
• An expiry period after which unused Bonus Funds are removed
• A cap on the amount that can be converted to Cash Balance

The following are treated as bonus abuse: exceeding the maximum permitted stake while wagering, low-risk or hedged betting patterns designed to clear a Wagering Requirement without genuine risk, claiming an offer through duplicate or linked Accounts, and coordinated claiming across a group of players. Where abuse is identified we may void the bonus and any winnings derived from it. Your own deposited funds are not affected.

One welcome offer is available per person, household and payment method.

Game outcomes are determined by the random number generator or live studio equipment operated by the game supplier, not by our casino, and cannot be predicted or influenced by play history, stake size or session length.

• The rules and return-to-player figure for each game are shown in the game’s own information panel
• Return-to-player is a long-run theoretical figure and does not describe any individual session
• Where the display on your device differs from the result recorded on the game server, the server record is decisive
• Games are entertainment and no outcome, sequence or return is guaranteed

You are responsible for understanding the rules of a game before staking real money on it.

A malfunction voids all pays and plays on the affected game round. Where an error occurs, the position is restored to what it would have been had the error not happened.

• Bets accepted at a manifestly incorrect price, payout or bonus value may be declared void
• Rounds interrupted by a fault are settled according to the result recorded on the game server
• Where your connection drops mid-round, the round is completed server-side and the result applied to your Account when you return
• Winnings paid as a result of a fault may be reversed and recovered

If you become aware of a fault, an incorrect payout or an unintended balance credit, you must report it to support without delay and stop playing the affected game. Continuing to play in order to profit from a known fault is prohibited conduct under these Terms.

Gambling is entertainment and should never be treated as a way to earn income or to recover money already lost. The following controls are available from your Account settings or through support:

• Deposit limits set per day, week or month
• Loss and session-time limits
• Reality-check reminders during play
• A short-term time-out that closes access for a fixed period
• Self-exclusion for a longer, fixed period

A request to lower or tighten a limit takes effect immediately. A request to raise or remove a limit is subject to a cooling-off period before it takes effect. Self-exclusion is binding: the Account is closed for the chosen period, marketing is stopped, and the Account cannot be reopened before the period ends, including by registering again under different details. Any balance held at the point of self-exclusion is returned to you.

Further guidance and support contacts are available from your account settings and from independent gambling support services.

We may restrict, suspend or close an Account where there is a breach of these Terms, a Verification failure, suspected fraud or collusion, a chargeback, a legal or regulatory requirement, or a genuine concern for the safety of the player.

Where an Account is suspended pending investigation, we will tell you that a check is underway and confirm the outcome once it is complete. Balances not connected to the matter under investigation are returned to you.

You may close your Account at any time by contacting support. On closure:

• Any Cash Balance is returned to a verified payment method in your name
• Outstanding Bonus Funds and unfulfilled promotional entitlements are removed
• Records are retained for the period required by law and by the operating licence

Closure does not affect any right or obligation that arose before the Account was closed.

If something goes wrong, raise it with us first. Most issues are resolved at the first stage.

• Step one - contact support through live chat or email with your Account name, the date and time of the event and the game or transaction reference
• Step two - if the response does not resolve the matter, ask for the complaint to be escalated for a formal decision, and you will receive an acknowledgement and a written decision
• Step three - if you remain dissatisfied, the complaint may be referred to the independent dispute-resolution body named in the operating licence

Game logs and transaction records held on the game server are the primary evidence used to decide a dispute. Please raise a complaint promptly, as these records and provider logs are only retained for a limited period.

Our casino is provided on an “as is” and “as available” basis. We do not warrant that access will be uninterrupted, that games will always be available, or that our service will be free of faults.

To the fullest extent permitted by law, we are not liable for:

• Loss of profit, loss of opportunity or any indirect or consequential loss
• Interruptions caused by your device, browser, operating system or internet connection
• Failures or delays on the part of payment providers, game studios or other suppliers
• Losses arising from your own breach of these Terms, including sharing Account access

Where we are found liable, our total liability is limited to the amount held in your Account at the time the issue arose, or the value of the affected stake, whichever is lower.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, or any consumer guarantee or statutory right that applies in your jurisdiction and cannot be contracted out of.

Our casino design, text, graphics, logos, interface elements and software are owned by us. Game content remains the property of the studios that supply it.

You may view and use our casino for personal, non-commercial play. You may not copy, reproduce, republish, frame, distribute or create derivative works from any part of it, and you may not use the Richard Casino name or branding in a way that suggests endorsement, affiliation or ownership.

Games, live dealer studios, payment processing and identity checks are supplied by independent providers. Their availability, maintenance windows and processing times are set by those providers, and games may be withdrawn or replaced without notice.

Where our casino links to an external site, that link is provided for convenience only. We do not control external sites and are not responsible for their content, terms or practices. Check the terms of any external service before you use it.

How personal information is collected, used, stored, shared and retained is set out separately in the Privacy Policy, which forms part of this agreement. That document also covers cookies, your rights over your data and how to exercise them. It is not repeated here.

These Terms may be revised to reflect changes to our service, to payment or game providers, or to legal and licensing requirements. The date at the top of this page shows when the current version took effect.

Where a change materially affects your rights or obligations, we will give notice by email or by an on-site message before it takes effect. Continuing to use the Account after that date means you accept the revised Terms. If you do not accept them, you may withdraw your available balance and close your Account without penalty.

Changes are not applied retrospectively to bets already settled.

These Terms are governed by the law of the jurisdiction in which we are established and licensed, and disputes not resolved through the complaints procedure above are subject to the courts of that jurisdiction. This does not remove any protection available to you under the mandatory consumer law of your country of residence.

• If any clause is found unenforceable, the remaining clauses continue to apply in full
• A delay in enforcing a right under these Terms is not a waiver of that right
• These Terms, together with the Privacy Policy, the Responsible Gambling page and individual promotion terms, form the entire agreement between you and Richard Casino
• We may transfer our rights and obligations under these Terms; you may not transfer yours
• Where these Terms are translated, the English version prevails in the event of a conflict

Questions about this document, a settled bet, a promotional condition or an account restriction should go to support. To get an accurate answer first time, include:

• The username or email address registered to the Account
• The date and time of the event, including your time zone
• The game name and round reference, or the transaction reference
• A short description of what you expected and what happened instead

Contact routes and support hours are listed in our casino footer. Requests about personal data are handled through the route set out in the Privacy Policy.

By registering an Account, depositing funds or placing a bet at Richard Casino, you confirm that you meet the eligibility requirements set out above, that you accept these Terms in full, and that you will use our casino lawfully and responsibly.

Gambling involves risk. Only stake money you can afford to lose, set limits before you start, and stop when play stops being entertainment. Support and self-exclusion tools are available at any time.